Update From REMIND (1/25/2019):
Two weeks ago, when we announced a new fee being imposed on our SMS traffic by Verizon, we had no idea what an incredible outpouring of support we would see from our 31 million educators, students, and parents. I cannot tell you how much all of us at Remind have appreciated your calls, posts, and messages.
Your voices have been heard. I’m thrilled to announce that, thanks entirely to you, we have heard from Verizon that they don’t have plans to change the fee structure applicable to Remind for SMS messaging. This means we will no longer be forced to shut off text notifications for Verizon Wireless customers using Remind. There will be no service disruptions for Verizon Wireless customers.
We know this experience has been frustrating for everyone. We’ve asked a lot from you: to publicly go to bat for us while juggling everything else you do as an educator. Thank you for your patience and support.
And finally, thank you to Verizon for making a commitment to support accessible communication for all Remind users.
Please see the following communication regarding REMIND Text Notifications and Verizon Customers.
Due to a new fee imposed by Verizon, Remind can no longer continue providing free text notifications for devices on the Verizon Wireless network. As a result, Verizon Wireless customers who use the free Remind service will not be able to receive or send text messages as of January 28, 2019.
If you have Verizon Wireless as your phone carrier and currently receive Remind messages by text, download the app or turn on email notifications for your account. Or, if your class includes participants who may be affected by the service disruption, ask them to do the same by sharing the following instructions.
We believe that everyone in a Remind class deserves to have access to effective communication, no matter their phone carrier or their resources. Our team is working hard on a solution to make text messaging available again to everyone affected by the Verizon decision, and we’ll notify you with an update as soon as it’s available.
In the meantime, please take a few minutes to ask Verizon to reverse the fee impacting text messaging on Remind. You can contact Verizon customer service here: www.remind.com/verizon-fee
Your support is very much appreciated, and we hope to have an update for you very soon.
